Bag help
If your checked bags are delayed, lost, damaged or missing items, we want to make things right. Learn how to
report bag issues and request reimbursement. You can also track your bags in real time with our bag tracker tool
or in the Airline app.

Delayed bags
Checked bags are considered delayed if they don’t arrive by the time you
reach your final destination.
1 Report issue
You can report a delayed bag by doing one of the following:
Report it online or in the Airline app
Report it via chat or text "BAGS” to 32050
Report it by calling the Baggage Recovery Center at 1-800-000-0000
(International 1-281-000-0000)
Report delayed bags
After you report the issue, you'll receive a file reference number that ends in
M (for example: ORD12345M). You can schedule a pickup or set up free bag
delivery.
In some cases where a bag is delayed over 12 hours, we give an automatic
bag fee refund. We’ll automatically refund bag fees if:
A bag is delayed over 12 hours on a domestic flight
A bag is delayed over 15 hours on an international flight less than 12 hours
A bag is delayed over 30 hours on an international flight longer than 12
hours
English - US $
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To learn more about automatic refunds view our policy.
2 Request reimbursement
After you report your delayed bag and get a file reference number, you can
request reimbursement for the cost of clothes and toiletries while your bag
was delayed.
Interim expenses claim
Bag tracker
Enter your confirmation number and last name to track your bags.
Track my bags
Bag help FAQ
Reporting timeline
Report delayed bags within 24 hours of arrival if you traveled in
the U.S., Guam, Puerto Rico, or the U.S. Virgin Islands.
Report delayed bags within 21 days of arrival if you traveled
internationally or returned to the U.S. from abroad.
Reimbursement claim timeline
Submit your claim within 45 days of arrival if you traveled in the
U.S., Guam, Puerto Rico, or the U.S. Virgin Islands.
Submit your claim within 21 days of arrival if you traveled
internationally or returned to the U.S. from abroad.
Confirmation number (required) Last name (required)